After submitting numerous tickets to the Enuuk helpdesk, finally on day two I get a cryptic message from support that there is a glitch and the solution is I must email a person named Debasish Banerjee. In other words, the helpdesk cannot help, nor are they willing to contact Debasish Banerjee themselves... weird.
I email Debasish Banerjee, numerous times plus I email their general email address. The result is "Out of Office" notifications saying that I should use the helpdesk. No one will be in office until Nov 3rd? Wonderful, right?
Finally, I get a message from Debasish Banerjee (after posting a complaint on their blog):
I contact Paypal and they indicate moneys were transferred immediately upon purchase (Go figure).Hello Dan,
We have received your payment and we will soon provide you the download link for the product you have purchased.
We are sorry that it is taking time due to some technical problem with Paypal updates.
Next I wait. Day 3, Day 4.... guess what? No download link, no software, nothing further from Debasish Banerjee. Yes I emailed again, I posted more helpdesk tickets... but nothing. Absolutely nothing.
Long story short... their software seems good, but I'm getting very frustrated. This forum seems to be the only hope left.
I have a couple of questions.
1) Do you have any communications with the Enuuk people? Do they answer your inquiries?
2) Is the software really good or have you been disappointed?
3) Can you help in any way?
Any feedback or insight you might share would be MUCH APPRECIATED.